Service Level Agreement
OpenIX is committed to delivering a reliable and high-performance service. Although exact SLA terms may be detailed in the participant’s service agreement, the following outlines OpenIX’s targets and commitments regarding uptime and service quality.
Availability Uptime
OpenIX's 99.99% uptime target, explaining the redundancy and engineering measures in place to ensure continuous service availability.
Performance
Low-latency, wire-speed switching fabric characteristics and zero packet loss commitment for the exchange under normal conditions.
Maintenance Windows
OpenIX's scheduled maintenance policy, including advance notice periods, off-peak scheduling, and communication practices for planned work.
Incident Response
24/7 monitoring and support system, emergency response protocols, and restoration targets for service disruptions.
Redundancy and High Availability
OpenIX achieves high availability through redundant route servers, switching platforms, and power systems that minimize single points of failure.
SLA Remedies
Credit and compensation policies for SLA breaches, including the process for reporting outages and claiming service credits.
Monitoring and Measurements
OpenIX's continuous monitoring systems that track port status, link errors, equipment performance, and traffic flows to ensure proactive issue detection.
Quality of Service
OpenIX's neutral traffic treatment policy and options for participants with special performance requirements for dedicated service paths.
In summary, OpenIX’s SLA and performance standards are designed to match those of world-class commercial exchanges: minimal downtime, prompt support, and transparency in operations. We stand by the quality of our service and continuously work to improve and maintain the trust of our participants.